Implementation & Support

Make a difference with a technology partner like no other

Implementation

You become our goal when you work with us

The Wolke team sticks with you through thick and thin, unlike some software vendors. By understanding your business goals and holding ourselves accountable to them, we go the extra mile for you.

Our approach is to listen and then build.

Listening is the foundation of our partnership. We spend time learning everything about you, your industry, and your goals. Once we have established your goals, we will help you work toward them even as they change.

Services

Deployment

Our proven methodology gets you live on time and on budget so you can start realizing value right away. You can rely on our team to make the most of your One people deployment.

The subscription plans available to you allow you to have access to timely and exclusive resources, tools, and expertise to enhance your understanding of One people.

Education & Training

Make the most of your investment with our training and learning resources. Discover how you want to learn, when you want to learn, and within your budget. Our learning formats range from virtual courses to in-person workshops.

Help & Support

Your way of learning and adopting

Our training services ensure your teams are familiar with the latest features and help you maximize the value of your investment.

No matter how much (or how little) help you need, we will be there for you.

Our customers range from those who are completely self-sufficient to those who are a bit more dependent on us. You decide how involved you want to be.

Frequently Asked Questions

Check out the questions and answers below for more information about One people

What is One people?

We put employees first with a cloud-based suite of HR & Payroll solutions called One People. We provide you with a powerful HR information system, Payroll, as well as tools for onboarding, learning, performance management, and people analytics.

One people consists of what modules?

  • People Management
  • Payroll
  • Employee Experience
  • Expense Claim
  • Performance Management
  • Time Attendance

Is it possible for One people to integrate with third-party applications?

Here are the usual integration methods used to connect One people with third-party applications.

  1. API
  2. File Exchange (CSV files, Excel files, and everything else..)
  3. Web Services

For how many employees does the minimum requirement apply?

The minimum number of employees for all of our subscription options is five. It is possible to use the One people platform with fewer employees than this, but you will still be charged for a minimum of 5 employees for each of the products and services that you use.

How frequently am I billed by One people?

We bill annual contract on the day of signing, and monthly contracts on the 1st of every month. If you sign up during the month, your first month's bill will be prorated.

How does One people accept payments?

One people also accepts all major credit and debit cards as well as electronic bank transfers via ACH.

How does One people handle cancellations and refunds?

If you decide to cancel your One people account, you can do so at any time. Should you choose to cancel, please understand that prorated refunds are not available. During the current monthly billing period, your account will remain active without further charges.

Approximately how long does it take to set up One people?

You can expect to spend between one & four weeks depending on the size of your organization.

Where is my data stored? What level of security does One people offer?

Microsoft Azure West Europe data center in the Netherlands hosts One People customer data. Sensitive fields are encrypted in transit, and the data center uses advanced encryption techniques at rest. Furthermore, the data center located in Netherlands meets the data requirements of the European Union, the European Economic Area, Switzerland, and the United Kingdom.

Among the measures we take to prevent data leaks and unauthorized access are:

  • Data security with multiple levels of defense
  • Regular vulnerability scanning
  • Web application firewall
  • SOC II audits by third parties
  • Penetration tests annually