Implementation & Support
You decide how involved we are
Our customers range from completely self sufficient to genuinely dependent on us, and both are fine. The implementation, the training and the support all flex to which one you are.
Trusted by
What you get, and from whom
Four things, all delivered by the same people. Not a sales team who hand you to an implementation team who hand you to a support queue.
Implementation
We listen first, then we build
Listening is the foundation of it. We spend the time learning your business, your industry and what you are actually trying to fix, and configure against that rather than against a template.
- Your entities, contracts, pay elements and approval chains.
- Your statutory obligations, per market, configured not coded.
- Your goals held onto even as they change.
Deployment
Live on time and on budget
A proven method for getting from a signed contract to a first clean pay run, so the value starts arriving early rather than after a year of project meetings.
- Data migrated and reconciled before anything goes live.
- Parallel runs until the numbers match, not until the date arrives.
- Nothing switches on that has not been checked against your own figures.
Education & Training
Learn the way your team learns
How you want to learn, when you want to learn, and within your budget. Formats range from virtual courses through to workshops in your own office.
- Virtual courses, self paced material and in person workshops.
- Role specific: HR, payroll, finance, managers, employees.
- Refreshers when the platform changes or your team does.
Help & Support
As much or as little as you need
No matter how much or how little help you want, someone who knows your configuration is there. The point of the relationship is that you do not start again with each request.
- People who already know your setup, not a first line script.
- Support that scales up for a pay cycle and back down after it.
- The option to hand the whole run to us, and take it back later.
How a go live actually runs
-
Listen
We learn your entities, markets, contracts and calendar before anyone touches a configuration screen.
-
Configure
Your rules, your approval chains and your statutory obligations set up against what we heard, not against a default.
-
Validate
Data migrated, then parallel runs against your own historical figures until the numbers agree.
-
Go live, and stay
You run a live cycle with us alongside you, and the same people stay with you afterwards.
How involved you want us to be
Three patterns we see. They are not packages and there is nothing to choose between them on day one. Most customers move along this line as their team changes, in both directions.
| You run it | Shared | We run it | |
|---|---|---|---|
| Configuration changes | Your admins | Yours, ours on call | Ours |
| Monthly pay cycle | Your payroll team | Yours, checked by us | Our payroll team |
| Statutory files and filings | You submit | You submit, we prepare | We prepare and submit |
| Approvals | Yours | Yours | Yours, always |
| Employee queries | Your HR team | Split by type | Escalated to you only when needed |
| Reporting | You build it | We build the first set | We maintain your reporting pack |
| Who holds the data | You | You | You |
Why we do it this way
The failure mode in this category is not bad software. It is a vendor who sells a platform, configures it against their own assumptions, and then moves on. Six months later the customer is running a workaround for every case the template did not cover.
So the implementation starts with listening and the same team stays afterwards. When your goals change, and they will, the people who configured the platform are still the people you are talking to.
Approval never moves. Whichever pattern above you sit in, nothing irreversible happens without someone on your side authorising it. That holds when we run your pay cycle for you, and it holds for the AI layer too.
SOC 2
Verified through annual independent audits.
ISO 27001
Information security management.
ISO 27701
Privacy information management.
GDPR
Employee data handled to GDPR standards.
99.9%
Uptime on Microsoft Azure, monitored 24/7.